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Attend an Accredited Certification Training Course

The first step of your journey toward professional certification is to attend an accredited preparatory training course.  Genuine RCCSP call center industry certification training courses are available through member companies of the RCCSP Professional Education Alliance. These courses meet the highest quality standards for training.

Alliance member companies are bound by a charter and code of professional conduct and ethics, and Alliance company instructors possess the depth of industry experience necessary to observe and evaluate candidate competencies.  When registering for a certification training course, look for the RCCSP Professional Education Alliance logo at the training provider's website, or register for an RCCSP Alliance course at www.the-resource-center.com

An accredited training course will prepare you to pass your certification exam, and will give you an opportunity to practice newly learned skills and prove your competencies under the guidance and observation of an industry expert.  Success in both knowledge assessment and competency assessments is required to earn your certification.

For a complete schedule of open-enrollment certification training courses, detailed agendas, and to register for a certification preparatory course, use the buttons below.

Contact Center Professional Certification Training
Collections Professional Certification Training
Contact Center Supervisor Certification Training
Call Center Manager Certification Training
Call Center Management Certification Boot Camp
Contact Center Director Certification Training
Call Center Engineering Certification Boot Camp
Call Center Workforce Management Certification Boot Camp
Call Center Six Sigma Master Black Belt Series

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