Request an Extension of Time RCCSP
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If the Exam Deadline or Project Deadline Has Passed

People get busy. Work schedules can be hectic.  If you missed the deadline for taking your exam, or failed to complete your certification project on time, you can get a one-time extension and start the clock over.  So, come on!  Get back into the game.  You can do it!

Requesting an extension is not difficult.  You can request an extension online by clicking on the Extension icon below.  There is a $95 extension fee.  If you request an extension of time to take your certification exam, your expired login and password will be reset and you will be given another four weeks to prepare for re-examination.  If the deadline for submitting your completed certification project has passed, you can request a four month extension of time in which to finish the work.

To re-enter the certification process, select your exam/project, and click "Extension"

Contact Center Professional Certification Exam Extension

Collections Professional Certification Exam Extension

Contact Center Supervisor Certification Exam Extension

Call Center Manager Certification Exam Extension
Call Center Manager Certification Project Extension

Contact Center Director Certification Exam Extension
Contact Center Director Certification Project Extension

Workforce Management Professional Certification Exam Extension
Workforce Management Professional Certification Project Extension

Call Center Engineering Certification Exam Extension

 
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