Retaking the Certification Exam RCCSP
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If you did not pass the exam on your first try, you are not alone.  

Candidates are permitted up to three attempts to pass the certification exam before being required to attend re-qualification refresher training.

Retaking the Certification Exam

Scheduling to retake the exam is not difficult.  You can register online to retake the certification exam by clicking the Retake icon below.  There is a $95 retake fee.  The registrar will reset your user name and password, and you will be given another four weeks to prepare for re-examination.  Candidates are allowed up to two retakes.

To request a retake exam, select your exam, and click "Retake"

Contact Center Professional Certification Exam
Collections Professional Certification Exam
Call Center Supervisor Certification Exam
Call Center Management Associate Certification Exam
Call Center Manager Certification Exam
Call Center Director Certification Exam
Certified Workforce Management Professional Exam
Certified Call Center Engineer Exam
 

Re-Qualifying for Certification: Refresher Course Options

Candidates that have not passed the exam after three attempts must attend a preparatory certification training course again to re-qualify for the examination process.  The fee to attend the certification training program for purposes of re-qualification is one-half the retail price plus administration and examination fees.  Savings plans and discounts may not be applied to re-qualification course pricing.

If you would like to re-qualify by re-attending training, click on the Book Now icon below, enter the date and location of the course you would like to join, and click Update.

For a complete schedule of course dates and locations, click on course titles below.
Certified Contact Center Professional Requalification Refresher Course & Exam
Certified Contact Center Supervisor Requalification Refresher Course & Exam
Certified Call Center Manager Requalification Refresher Course & Exam
Certified Contact Center Director Requalification Refresher Course & Exam
Certified Workforce Management Professional Requalification Refresher Course & Exam
Certified Call Center Engineer Requalification Refresher Course & Exam

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