Call Center Professional Certification
Examination Access

Directions for taking the CCPC Exam:

Congratulations.  You are about to start the CCPC Certification examination process.  This is a timed examination, meaning, once you begin the exam, you will have 90 minutes to complete all questions and no longer.  You may not  bookmark the exam and return to complete it later.  So, be sure you have ample uninterrupted time to complete the exam.

You should have already received a Login and Password to enter into the fields below to access your exam.  If not, contact RCCSP Testing Support at the email address or phone number below.

The exam contains 60 randomly selected multiple-choice questions on material that was covered in class.  

Should you encounter any technical difficulties, you can contact RCCSP testing support at the Resource Center by:

   Phone: (708) 246-0320

Certification Exam Login

Fill in the following information and press the button below to begin the exam.

Date of Course Attendance (MM/YY):
Location of Course (e.g. Chicago):


Learn more on how to:

   w Select a Certification
   w Complete Training
   w Prepare for Exam
   w Take the Exam
   w Retake the Exam
   w Select a Project
   w Submit a Project

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