Call Center Certification Examination Access and Login RCCSP
  Professional
    Education
       Alliance
Before taking the exam, please review the information and exam taking tips provided here so that you know what to expect.

Important: If you fail the examination on your first attempt, you may re-apply for another administration of the certification exam (a "retake") with payment of a $95 administration fee per retake.  If you do not pass the exam after two retakes (a total of three attempts), you will be required to re-register for the program no earlier than one year from the third/last failed attempt.  Your login does not provide you with three tries to pass the exam.  A purchased login may be used only once.

Ready?  Login to your certification exam below:

Contact Center
Professional
Contact Center
Supervisor
Call Center
Manager
Quality
Management
Professional
Workforce
Management
Professional
Contact Center
Director
Collections
Professional

Should you encounter any technical difficulties, contact RCCSP testing support at the Resource Center by:

   Email:   support@rccspcertificationexams.com
   Phone: (708) 246-0320

Call Center Certification
Portal

  »  Certifications
  »  Phase I Assessment Practicum
  »  Phase II Exam Preparation
  »  Phase II Exam Access
  »  Phase II Retake Information
  »  Phase III Project Selection
  »  Phase IV Project Submission
  »  Apply for Extension
  »  Contact Support

  »  Contact RCCSP
  »  About RCCSP